FAQs - Wellness Program

• How do I get in touch with Wellable Support?

  Wellable support can be reached via email at: support@wellable.co

• Do I need a smartphone to log activity?

  No. Daily Challenges and the Activity Log do not require a smartphone. Users can log their healthy behaviors through the Wellable website and earn Wellable Points for being healthy.

   - Users can also earn points through one of the app partners that have both web and mobile capabilities. For example, users can log their nutrition through FatSecret’s website and earn Wellable Points for each entry.

• Is there a limit to the amount of Wellable points I can earn each day?

  Yes! Users can only earn so many Wellable points each day or challenge.

• How and when can I earn Wellable points for watching a Webinar?

  Wellable points will be logged via the Special Activity feature on the Dashboard  tab.  At the end of each webinar, the presenter will provide all attendees with a Verification Code. Users can then use the Verification Code to record their attendance to the webinar to earn Wellable points, and can complete the Webinar Quiz to earn Wellable points as well. Wellable points will only be awarded in the month that the webinar takes place. For example, if a user watches the February webinar in April, the Special Activity will no longer be available to earn Wellable Points.

• How do I log Physical Activity points if the activity I completed isn't listed in the drop-down?

  Wellable recommends users to choose an option from the Physical Activity list that most accurately reflects their exercise or use the 'Other Movement' option to encompass any activities that are not currently included in the Activity list.

• How often can I complete the PWA?

  The Personal Wellness Assessment (PWA) can only be completed one time per program-year. 

• I completed the Personal Wellness Assessment, but didn't receive any points. Where are my PWA points?

  Wellable does not award points for completing the PWA; the Monroe County Wellness Program Facilitator will be adding points at the end of each month for any employee that completed the PWA that month.

• Can I earn rewards for my Wellable Points?

  Based on the number of Wellable Points you earn this year from January 1 to December 31, you will be placed into a tier according to the graphic below. This will determine the reward you will receive for all your hard work toward being healthy.

  

   

• How do I connect a device and/or app to Wellable?

  To connect an app, go to the Connections page and select the device or app you wish to connect. Then click the Connect button and follow the instructions. In most cases, you will need to provide the login credentials for the device or app you want to connect. This is your username and password for the device or app, not your Wellable username and password.

• App/Device Help

  For more information on FatSecret, visit their FAQs or Privacy Policy.

  For more information on Fitbit, visit their FAQs or Privacy Policy.

  For more information on Garmin, visit their FAQs or Privacy Policy.

  For more information on Google Fit, visit their FAQs or Privacy Policy.

  For more information on Lose It!, visit their FAQs or Privacy Policy.

  For more information MapMyFitness, visit their FAQs or Privacy Policy.

  For more information on MyFitnessPal, visit their FAQs or Privacy Policy.

  For more information on Runkeeper, visit their FAQs or Privacy Policy.

  For more information on Strava, visit their FAQs or Privacy Policy.

  For more information on Swarm, visit their FAQs or Privacy Policy.

  For more information on TomTom, visit their FAQs or Privacy Policy.

  For more information on Withings, visit their FAQs or Privacy Policy.

• Do I need to get anything from my primary care provider(s) as proof of the appointment to log my Clinical Events?

  We are using the HONOR-system when reporting Clinical Events and trust you will accurately and honestly claim your Wellable points.

  You will utilize the verification code(s) from the Bulletin Board to enter your Clinical Event within the Special Activity area of the Dashboard to earn Wellable points.