Monroe County, WI
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Address
112 S. Court Street Room B002
Sparta, WI 54656
Visiting the Justice Center
Click Here for a list of items prohibited from the Justice Center.
Phone
(608) 269-8712
Fax
(608) 269-8796
MCDispatch@co.monroe.wi.us
Follow us on Facebook at: www.facebook.com/MoCo911
911 Communications Center
The Monroe County 9-1-1 Communications Center is a division of the Monroe County Sheriff’s Office and serves as the primary Public Safety Answering Point (PSAP) for Monroe County, Wisconsin. We are responsible for receiving and processing all wireless and landline 9-1-1 emergency calls for police, fire, and EMS services throughout the county.
In addition to emergency call-taking, our telecommunicators handle non-emergency calls, dispatch responding units, and provide continuous support to first responders in the field. The Communications Center also serves as the designated Mutual Aid Box Alarm System (MABAS) dispatch center for Monroe County.
Located within the Monroe County Sheriff’s Office, the center operates 24 hours a day, 365 days a year. It is staffed by twelve full-time and five limited-use telecommunicators, working under the supervision of two telecommunicator supervisors to ensure consistent and reliable service.
On average, the center processes approximately 94,000 incoming phone calls a year, with about fifteen percent being emergency 9-1-1 calls.
Our Mission
To enhance the quality of life of every person in Monroe County, Wisconsin, by receiving and processing 9-1-1 emergency and non-emergency calls and by dispatching law enforcement, fire department, and emergency medical service units in a prompt, efficient, courteous, and professional manner, to help save lives, protect property, and assist the public thereby making Monroe County a safer community in which to live, work, and visit.