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911 Communications Center

The Monroe County 9-1-1 Communications Center is the primary Public Service Answering Point (PSAP) for Monroe County, Wisconsin. This means we are responsible for answering emergency calls for police, fire and EMS services in Monroe County. In addition to answer emergency calls, we answer non-emergency calls, dispatch responding units, and provide support for the responding units. We are also the designated Mutual Aid Box Alarm System (MABAS) dispatch center for Monroe County. We handle an average of 77,000 calls a year. Fifteen percent of those calls are emergency 9-1-1 calls for service.

Our Mission

To enhance the quality of life of every person in Monroe County, Wisconsin, by receiving and processing 9-1-1 emergency and non-emergency calls and by dispatching law enforcement, fire department, and emergency medical service units in a prompt, efficient, courteous, and professional manner, to help save lives, protect property, and assist the public thereby making Monroe County a safer community in which to live, work, and visit.

Agencies We Provides Services For

Police

  • Monroe County Sheriff’s Office
  • Sparta Police Department
  • Tomah Police Department
  • Cashton Police Department
  • Kendall Marshal’s Office
  • Norwalk Police Department
  • Wilton Police Department
  • Monroe County Combined Tactical Unit (CTU)

Fire

  • Cashton Fire Department
  • Kendall Fire Department
  • Norwalk Fire Department
  • Oakdale Fire Department
  • Sparta Area Fire Protection District
  • Tomah Fire Department
  • Town of Lincoln Fire Department
  • Wilton Fire Department
  • Wisconsin Department of Natural Resources Fire Department

EMS

  • Sparta Ambulance Service
  • Tomah Ambulance Service
  • Wilton Ambulance Service

First Responders

  • Cashton First Responders
  • Cataract First Responders
  • Oakdale First Responders
  • Norwalk First Responders
  • Warrens First Responders

Other

  • Monroe County HAZMAT Team

We also provide support services for the Tomah VA Police, Fort McCoy Police, and the Wisconsin DNR Conservation Wardens.

Call Taking and Dispatching

Each dispatcher of the Monroe County 9-1-1 Communications Center serves a dual purpose as both call taker and dispatcher. The center currently employs thirteen full time dispatchers and five part time dispatchers. The center is staffed by three dispatchers per shift working three shifts to provide service 24 hours a day, 7 days a week, 365 days a year.

When a call for service is received by the dispatcher, the information is logged into the computer-aided dispatch (CAD) program. The dispatcher evaluates the information provided by the caller and then dispatches the appropriate responding agency.

When to Call 9-1-1

9-1-1 should only be used in a life-threatening emergency. This would be any situation that requires immediate assistance from police, fire, or EMS.

Examples of When to Call 9-1-1

  • Heart attack, stroke, or other medical emergency
  • Fire
  • Crime in progress
  • Suspicious activity in progress
  • Motor vehicle accident

Examples of When Not To Call 9-1-1

  • When looking for information
  • Crime no longer in progress
  • Power Outage
  • To follow up on an incident that was already reported
  • Complaint of loud noise

What to Expect When Calling 9-1-1

The first thing you’ll be asked when calling 9-1-1 is for your location or the location of the emergency. The location is the most important piece of information you can provide. If we don’t know where you are, we can’t send help. After the location is obtained, you will be asked questions pertaining to what is going on. Please be patient with the call taker and answer all the questions. Answering questions will not delay the response. It will provide responding units with necessary information to respond to the call.

Calling 9-1-1 on Landline versus Cell Phone

It’s typically best to call 9-1-1 on a land line, if one is available. With the growing number of people getting rid of their landline and going cell phone only, we know this isn’t always possible. The reason we suggest calling 9-1-1 on a land line is because we are provided with the specific address the call is coming from in addition to the cell phone number and the name of the person the telephone account is under.

When you call 9-1-1 from a cell phone, at most information we receive the cell phone number the call came from and the general location of the caller when the call was placed. This information is not always provided.

What Should You Do If You Dial 9-1-1 by Accident?

If you dial 9-1-1 by accident it is very important that you stay on the line. Let the call taker know that the call was made by accident and confirm that there is no emergency.

When a 9-1-1 caller hangs up, we have to assume that there is something wrong and we will take steps to attempt to determine who the phone belongs to and where the call came from. Once this information is obtained, it will be provided to an officer and they may respond to confirm everything is okay. This will tie up resources not only in the dispatch center but also officers on the road.

Calling the Non-Emergency Line

You can reach the non-emergency line for the police at the following numbers:

  • Monroe County Sheriff’s Office at 608-269-2117.
  • Sparta Police Department at 608-269-3122.
  • Tomah Police Department at 608-374-7400.

When calling a police department or the sheriff’s office during regular business hours, the call will go to their administrative staff. If it is determined that you will need to speak to an officer, the call will be transferred to the dispatch center so you can be put in contact with an officer either over the phone or in person. If you’re calling outside of regular business hours, a call to the non-emergency line will come directly into the dispatch center.

Find us on Facebook at: www.facebook.com/MoCo911